Accessibility Statement
Effective Date: August 26, 2026
Mortgage Vault Corp., doing business as My Mortgage Vault ("Mortgage Vault," "we," "us," and "our")
mymortgagevault.com · 2810 N. Church St., Unit 558336, Wilmington, DE 19802
Mortgage Vault Corp. is committed to making mymortgagevault.com and our apps usable by everyone, including people who use screen readers, keyboard-only navigation, magnification, or other assistive technology.
1. Our standard
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We treat accessibility as part of design and engineering review, not an afterthought.
2. What we do
- semantic HTML with proper heading structure and landmark regions;
- keyboard access to every interactive control, with visible focus indicators;
- text contrast of at least 4.5:1 for body text in both light and dark themes;
- accessible names and labels on buttons, links, form fields, and icons;
- content that remains readable and functional at 200% zoom;
- respect for reduced-motion preferences; and
- alternative text for meaningful images and non-color cues for status information.
3. Known limitations
Some third-party components we embed; including Plaid Link and Stripe Checkout; are controlled by those providers, and their accessibility depends on them. Complex data tables, charts, and generated PDF reports may present information that is harder to consume with a screen reader; a text or CSV alternative is available for every export.
4. Ongoing testing
We test with keyboard-only navigation, automated accessibility checks in our build process, and screen readers (VoiceOver and NVDA) on major browsers. Accessibility issues found in testing or reported by users are triaged like any other product defect.
5. Feedback and assistance
If you encounter an accessibility barrier, or need information in an alternative format, email support@mymortgagevault.com. Please include:
- the page or screen where you encountered the barrier,
- what you were trying to do, and
- the assistive technology you use.
We respond within one (1) business day and will work with you on an accommodation while we fix the underlying issue.
6. Formal complaints
If you are not satisfied with our response, you may submit a formal complaint by writing to:
Mortgage Vault Corp.
Attn: Accessibility
2810 N. Church St., Unit 558336
Wilmington, DE 19802
Email: legal@mymortgagevault.com
Support: support@mymortgagevault.com
Security: security@mymortgagevault.com
7. Changes to this statement
We may update this Accessibility Statement from time to time as our practices evolve. Material changes will be posted here with a new Effective Date.